Technical Support Assistant

Edinburgh office

job opening

 

Mercurytide is looking for a passionate, enthusiastic and self-motivated individual to join our technical support team in Edinburgh.

Has anybody ever told you, 'you always bring a smile to my face!'? Well, we want you, sunshine... We're looking for that that bright, friendly soul with a passion for delivering impeccable tech support customer service, to join our innovative Edinburgh team!

What you'll be doing

  • Responding to support requests received by phone, email and web portals
  • Using your troubleshooting skills to offer solutions to clients
  • Interpreting client change requests and supplying developers with instructions
  • Managing domains & email accounts for customers.
  • Training clients to make best use of their bespoke systems

You will ideally have

  • Demonstrable experience of web technologies and a desire to learn about new technology. Knowing your way around mobile devices will also be jolly helpful.
  • Excellent telephone, interpersonal and written communication skills.

This role is based in our Edinburgh office. Salary is competitive, but dependent on ability and experience and we issue a short test as part of the application process to help us assess this. The role also comes with a range of company benefits and perks (including health insurance, a great pension scheme, free fruit, cycle-to-work scheme, regular social events and a breakout area where you can hone your pool skills). If that all sounds good then get in touch and we can have a proper chat.

No agencies please.


Does this role fit you? 

Let's start the conversation and see if we're a fit for you and you're a fit for us. Fill out the simple form below, or email us at jobs@mercurytide.co.uk with your CV and a short letter describing why you'd be a great fit for us here at Mercurytide. We'll take a look and come back to you. 

Please give us your email address or a phone number

Please give a short introduction to yourself, and let us know why you'd be brilliant at this job

Only applicable for design related positions, unless you have something awesome you want us to see